A client wanted his 703 staff members all to be on the same page with regards to Customer Care, before the start of the Christmas season. Our start date was delayed and eventually, we had 11 days to complete the job.
When you are tasked to train 703 staff members in Customer Care and 11 in Restaurant Table Service in 11 days with one facilitator, it could look like this. Right?
So how does one manage to train these numbers in such a short space of time and still get good results?
Using Kunjani the facilitator was able to train 3 groups a day, keep them engaged, and her own energies up. How does this work?
The Customer Care, Cashier, and Table Waitron JAMBEDs were tweaked to the client specifications and 3 groups per day could come, play the game, share knowledge, learn, and have fun! Because the game involves teams discussing their responses, participants learn from their peers – more than they would from a facilitator. They are also encouraged when they discover how much they already knew about the topic.
In addition, the game format creates positive emotions which greatly improve learning. Feelings determine both the quality and quantity of learning. Learning that is stressful, painful, and dreary can't hold a candle to learning that is joyful, relaxed, and engaging.
The brain is not a sequential, but a parallel processor and thrives when it is challenged to do many things at once. Thus, Brain Friendly Learning is not a matter of absorbing one little thing at a time in a linear fashion but absorbing many things at once. In Kunjani learning takes place on many levels simultaneously, (conscious and paraconscious, mental and physical) and uses all the receptors, senses and paths it can into a person's total brain/body system. A learning process that facilitates this whole-brain approach allows for more learning in less time.
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